Frequently Asked Questions

What kind of software do I need for my system?

All you need is a web browser.

How secure is your system?

• MT Savvy maintains a secure environment that meets HIPAA regulations. We provide a seamless transition for all transcribed documents so that no additional protocols or software are needed to transition to your EMR software.

• All data stays inside our end-to-end secure network to guarantee that only authorized, authenticated users have access to patient information.

• We protect information from unauthorized modification and make certain that such information can be relied upon and is accurate, complete, and secure.

Can I use a 1-800 Voice Call and/or Digital Recorder?

Yes, you can access our system through voice calls made using our 1-800 Toll Free Number. The recorded voice file is automatically registered in the system as a new job. You can also use digital recorders with secure uploading of the voice files.

How Can You Achieve Your Accuracy Commitment?

We streamline the transcription process to ensure accuracy, compliance and promptness.  We have a team of Editors and Quality Assurance Specialists who review these reports. Accuracy monitoring and automated editing tools enhance quality processing.  We use AHDI’s Book of Styles latest edition.

MT Savvy uses this proven workflow to deliver our accuracy commitment:

• Medical Transcriptionist transcribing the file
• Medical Editor who listens to the file a second time
• Quality Assurance Officer who will look into grammatical discrepancies and quality level
• Administrator who looks at the turn-around time assuring time commitment

What is the Turn-Around Time?

• We ensure information is available when you need it; ensuring that users have access to information and associated assets when required.

• We monitor workflow and performance, automate work assignments and ensure that there is no duplication of work. Resource planning is made simple and efficient.  A network of international professionals, united with our transcription center facility allows us to handle any and all medical transcription needs.

• We guarantee a 24-hour Turn Around Time on all transcription services. Our streamlined data transfer system allows us to manage all transcription processing within a set amount of time, and get the accurate transcription back to you fast and in the format you need.

You can define a 2-24 hour range. Also, you can closely monitor the files from the time they are received until they are returned to you.

• Date/time uploaded is logged
• End date/time of the workflow process
• First IN - First OUT order of priority, unless urgent request is placed.

How Are Files Transferred?

Upload your file by signing in to our secure site. The file will be downloaded by our team.

Another option is the Call-In Service (additional charges apply). Dictations can be made via the phone through a 1-800 number and your file will be saved on the server. This is your "upload" step and our team can download it for transcription. The Physician will be given a unique PIN for security.

·          Firewall

·          Anti-Spam / Anti-Virus Filtering

·          Login Authentication

·          Audit Logging

·          Login History Information

·          Events Reporting (Thru SMS)

·          IP Tracking and Blocking

·          Auto Log-off No-Activity Timers

·          128-bit SSL Encryption

·          Multiple High Bandwidth connections

·          Offsite Backup

·          24-Hour Security

·          Process and Account Build-UP

·          Small Group Setting

·          Automated Billing

·          TAT Monitoring